Gk 11 Privacy Policy — Your Data, Our Responsibility

When you register an account with gk 11, we collect your name, email address, mobile number, date of birth, and general location within Bangladesh. This information is used to verify your identity and ensure secure access to the platform. It is also essential for age verification and maintaining responsible gaming standards.

When you make a BDT deposit or withdrawal, your payment method details — such as your bKash, Nagad, or Rocket number — are recorded. This financial information is stored solely for transaction processing and fraud prevention purposes. gk 11 never stores your full payment password or PIN.

Technical information about your device and browser is also collected automatically, including your IP address, browser type, operating system, and session duration. Your gaming activity, betting history, and preferences on the platform are also recorded to help improve service quality. This usage data helps make your experience more personalized and relevant.

Gk 11 uses the information it collects solely for specific, legitimate purposes. Your data is needed to manage your account, verify logins, and process transactions. Usage data is also analyzed to maintain platform security and detect suspicious activity.

Based on your preferences and activity, gk 11 may send you relevant promotions, bonus offers, and game recommendations. These marketing communications are sent only to registered users who have agreed to receive them. You can unsubscribe from these messages at any time.

When providing customer support, your account information and transaction history may be reviewed to resolve issues quickly. gk 11 may also use your data to comply with applicable laws and regulatory requirements in Bangladesh. Anonymized statistical analysis for platform development and service improvement is another area where data may be used.

Gk 11's website and mobile platform use cookies and similar tracking technologies. Essential cookies are necessary to keep your login session active and maintain security — without them, the platform will not function properly. Functional cookies remember your language preference, theme settings, and game choices.

Analytical cookies help us understand which parts of the platform users engage with most and where improvements can be made. This data is used for aggregate trend analysis only and does not reveal any personal identities. Marketing cookies help show you relevant offers based on your interests, but these are optional.

You can manage or disable cookies through your browser settings. Keep in mind that disabling essential cookies may affect certain core features of the platform. gk 11 does not use third-party tracking pixels or cross-site trackers that follow your browsing activity on other websites.

Gk 11 uses industry-standard encryption to keep your personal data secure. SSL/TLS protocols are enforced during data transfer so no third party can read your information in transit. Data stored at the server level is also kept in encrypted form.

Two-factor authentication (2FA) is available to help protect your account from unauthorized access. gk 11 staff are granted access only to the data necessary to perform their duties, and all access is logged. Regular security audits and vulnerability testing are conducted to identify and address system weaknesses.

Your data is retained for as long as your account remains active. Following account closure, certain information may be kept for a defined period to meet legal obligations. Once that period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

Gk 11 never sells, rents, or trades your personal information. Data is shared with third parties only where strictly necessary for service operations — such as payment gateway providers, game software suppliers, and security service providers. These partners operate under strict confidentiality agreements with gk 11 and are not permitted to use the data they receive for their own purposes.

Only specific transaction data is shared with local mobile banking services such as bKash, Nagad, or Rocket — not your personal profile information. Game software providers can access gameplay data but are not given your financial or contact details. All third-party partners are required to uphold their own data protection standards.

In cases of legal obligation — such as a valid request from a Bangladesh government authority or a court order — we may be required to disclose certain information. In such cases, we follow a strict minimum-disclosure policy and provide only what is legally required. Where we are not legally prohibited from doing so, we will make every effort to notify you in advance.

Each registered user on gk 11 has specific rights over their personal data. You may request access to the information stored in your account at any time, and we are obligated to provide it within a reasonable timeframe. You also have the right to request corrections if any of your information is inaccurate.

In certain circumstances, you may request that your data be deleted — however, some information may not be immediately removable if there are legal obligations or ongoing disputes. You can unsubscribe from marketing communications and object to the processing of your data at any time. To exercise these rights, contact our support team directly.

Under the right to data portability, you may request your information in a structured, machine-readable format. gk 11 aims to process these requests within 30 business days and will notify you in advance if additional time is needed for complex requests.

Gk 11 may update this Privacy Policy from time to time, particularly in response to technology changes, new service additions, or legal requirements. Users will be notified via email or through the platform at least 14 days before any significant changes take effect. For minor editorial updates, updating the "Last Updated" date at the top of the page will be considered sufficient notice.

Continued use of the platform after a revised policy is published will be considered acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account and request deletion of your data. Previous versions of the policy are available upon request.

For any privacy-related questions, complaints, or data requests, please contact our support team. You can reach our data protection team at support@gk11.im — include your full name, account ID, and details of your request. gk 11 takes every request seriously and is committed to responding as promptly as possible.